Return & Refund Policy

Custom Headless Bass Return & Refund Policy

• No Returns or Refunds for Custom Basses: All custom headless basses are handmade according to the specific requirements of each customer. Once an order is placed, it is considered final, and no returns, refunds, or exchanges are allowed.
• Quality Guarantee: Each custom bass undergoes rigorous quality control. If you encounter any quality issues upon receiving your instrument, please contact us within 7 days of delivery. We will work with you to provide repairs or other solutions as appropriate.
• Free Shipping: All Custom Headless Bass shipped to Europe and the United States qualify for free shipping.

Accessories Return & Refund Policy

• No Returns or Exchanges for Accessories: All accessories are non-returnable and non-exchangeable once purchased.
• Replacement for Quality Issues: If any accessory you receive has a quality issue, please contact us within 7 days of receiving the product. We will send a replacement at no cost, and we will cover all international shipping fees for the replacement.